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Airlines are struggling to accommodate passengers affected by the cancellation of flights due to heavy snow that blanketed a swath of the East Coast. In addition to refunds, a spokesman for Delta Air Lines said the company is providing a weather waiver that allows passengers to reschedule without a penalty if they were scheduled to travel before Christmas. "We’re doing everything we can to accommodate customers to get them to their holiday destinations," said Paul Skrbec, Delta spokesman.
American Airlines said it would add extra flights, use bigger planes where possible and reflow passengers to other flights. Passengers who were affected can switch flights with no change fees through Thursday, said Charley Wilson, airline spokesman. Continental Airlines said though flights are extremely full because of the holidays, it is working on a "case-by-case basis" to ensure passengers get home for the holidays. Passengers can also either get a refund or change their flights for free at Continental’s Web site or through the 800 number, said spokeswoman Mary Clark.
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