In a recent release form Cathay Pacific Airline, it is stated that as a result of the Snow Disruption situation, with immediate effect, rebooking and rerouting charges will be waived for all ticket issued worldwide (irrespective of fare type) on/before 30Nov10 for travel from London Heathrow Airport till 02Dec10.
The airline has laid out a set of instructions for flights disrupts, cancelled or rescheduled due to bad weather and heavy snow in the UK. The airline has waived rebooking / rerouting tickets at the moment.
The following guidelines are for Cathay Pacific and Dragon Air Passengers:
Rebooking/Rerouting
- Such requests are made on/before 02Dec10 and before departure for travel from London Heathrow till 02Dec10. No show passenger is not eligible for the waiver.
- Revised (new) travel date must be on/before 07Dec10 and subject to flight availability. In which case, the ticket expiry date will be adjusted accordingly.
- For services arriving into London Heathrow to connect with Cathay Pacific Heathrow-Hong Kong services that have been cancelled and/ or confirmed to be cancelled, will be handled as INVOLUNTARY REROUTING case.
- Next available flight is to be booked in same class and reissue ticket with invol/reroute in the endorsements.
- Re-issuance charges will only be waived due to the expiry of the original ticket.
Endorsement
- Condition of the respective fare rules will apply.
- For flight that have been cancelled and/ or confirmed to be cancelled, will be handled as INVOLUNTARY REROUTING case.
Group/YIT
- Please refer to local sales office.
- For oneworld carriers tickets the latest version of oneworld customer disruption
management applies.
Other carriers tickets passenger air tariff general condition applies.
FFP tickets – Please refer to the Asia miles terms and conditions
- The airline has also stated that they will monitor the situation closely and advise if amendments are necessary.
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