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Air China and Shanghai Airlines have become the latest member airlines to offer Star Alliance Upgrade Awards. United Airlines has also resumed offering Star Alliance Upgrade Awards to its FFP members.
The Star Alliance Upgrade awards are an unique redemption option which enables customers to redeem miles or points from their Frequent Flyer Programme (FFP) accounts for one-class upgrades on scheduled flights operated by the participating Star Alliance member carriers.
With immediate effect, travellers enrolled in PhoenixMiles (Air China), Crane Club (Shanghai Airlines) or Mileage Plus (United) can exchange their collected miles for a Star Alliance Upgrade Award.
With this award, a confirmed and ticketed booking can be upgraded prior to travel for a higher class of travel, through the existing FFP redemption channels [in general, either through calling reservations or visiting a website (depending on carrier’s offer)]. The upgrade is processed electronically, eliminating the need to issue paper certificates. Upgrades are permitted for one class of travel, either from Economy Class to Business Class or from Business Class to First Class.
Additionally, on Air China, Shanghai Airlines and United flights offering First and Economy Class only, upgrades from Economy to First are possible. As with most FFP redemption products, capacity restrictions apply and upgrades from certain types of fares are not possible.
With Air China and Shanghai Airlines now participating in Star Alliance Upgrade Awards, all seven Star Alliance member airlines based in Asia and the South Pacific now offer this product, with more carriers set to join in the near future.
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